THE DREAM

We see a world where people work with people, but are supported to live a better life through artificial intelligence (AI) guiding and supporting them.  

PATH TO ACHIEVEMENT

Provide companies of all sizes an omnichannel outsourcing solution to immediately provide reduction in customer support and acquisition cost.  Then through the use of our Artificial Intelligence (AI) systems, strategically begin to eliminate the need for human support.

The values that guide us

  • Caring for Others
  • Humility
  • Ambitious
  • Stay Agile
  • Honesty
  • Team
  • Personal Growth
To sleep, perchance to dream—ay, there’s the rub, for in that sleep of death what dreams may come when we have shuffled off this mortal coil, must give us pause.
— William Shakespeare, Hamlet

OUR FOUNDERS

Michael McMillan Chief Dreamer, President & CEO

Michael McMillan
Chief Dreamer, President & CEO

Jeff Hubrig Vice President, Sales  

Jeff Hubrig
Vice President, Sales

 

OUR DREAM TEAM

 
Richard Hutcherson  Director, People Solutions

Richard Hutcherson 
Director, People Solutions

Therese Harris Director, People Development

Therese Harris
Director, People Development

 
April Romines Experience Manager

April Romines
Experience Manager

Tara Slusher Dreamer Hunter

Tara Slusher
Dreamer Hunter

Paul Owby Manager, Dreamer Team Sales

Paul Owby
Manager, Dreamer Team Sales

DreamCSX Knoxville TN

Headquarters
United States
Knoxville, TN

Our world headquarters, home of our U.S. domestic contact center, and the epicenter of all our software development.  Tennessee is the center of the DreamCSX world, and the place we are proud to call home.

 
 
DreamCSX Manila Philippines

Philippines
Metro Manila

Business is global and your customer experience solution must reflect that reality.  

The Philippines is the first country to ever out rank the United States for Net Promoter score with consumers.  From the culture to work ethic the Philippines can provide your business with a call center solution that will take your customer service to the next level. This is why DreamCSX is proud to call the Philippines our second home in Asia.

data dreamers

The bridge between data and behavior, action and reaction, the question and the decision — therein lies DreamCSX.

We are a passionate team of dreamers. Our mission from the time we wake until our heads hit pillows again is to be that bridge for our customers.

We’ve built our brand on reading the emotions between the hard numbers and lines of code. Simply put? Data breeds the best decisions. DreamCSX prides itself on giving our customers those decisions.